التسجيل في عقود عمل في البرتغال 2024
Arabic Social Media Agent – Lisbon
Full-time in office
Location: Alcântara, Lisbon
Schedule: Monday to Friday – 9h to 18h
What you’ll do
You will be providing Social Media support for our client’s video streaming platform. Social Media Agent will both have the accountability and responsibility to deliver on our customers’ needs, including thorough communication and prompt routing of escalations whenever necessary. As such, this role acts as a liaison between customers and resources across our client company, expediting the resolution of issues to empower customers to achieve the highest value and adoption of our software.
Responsibilities:
– Focus on delivering on key results like customer satisfaction, first time resolution, efficiency, and quality metrics.
– Demonstrate ownership, high level of commitment and provide excellent customer service to the customer.
– Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.
– Solve Partner’s issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
– Be an Incredible Communicator: Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships.
– Support partner queries pertaining to, channel management and performance, channel analytics and any technical issues in a friendly and accurate manner.
– Serve as a consultant to internal, cross-functional stakeholders on the video platform product.
What we are looking for:
Key Skills
- Technologically capable and familiar with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common websites) and terminology.
- An enthusiasm for Social Media technology.
- Interest/ working knowledge in online media or streaming platform worldwide brand.
- Demonstrated capabilities of critical thinking, analysis and problem solving.
- Arabic level C1/C2 and English B2/C1
- Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions.
- Critical thinking and strong problem-solving skills – able to investigate and follow-up appropriately or make judgments and escalate when necessary.
- Comfortable with a rapidly changing environment.
- Ability to learn, retain and apply large amounts of product, procedure, policy, and system information.
Our offer:
– Base salary and bonuses
– Paid training and contract
– Relocation package (for illegible candidates moving to Lisbon from abroad)
– Training and development opportunities
– Private health insurance including close family (Spouse + children free of charge)
– Life insurance
– Child benefits such as Nursery Voucher and Student Voucher
– Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service)
– Discount membership and access various gyms across Portugal
– Various corporate discounts available through partnership between Cognizant and other partners such Pestana Hotels, Carnext, Huawei, Apple, MEO,
– In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.
*Relocation applicable only for international candidates joining us from abroad.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 345,000 associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
